Northwest Building Operations
Northwest Building Operations is responsible for maintenance of administrative space, lab space, meeting rooms, classrooms, service areas, public spaces and mechanical spaces. We manage keys, card access, building security, temperature control, lighting, shipping/receiving, custodial services, room booking, tel/data installations, internal relocations, renovation projects, bike racks, lost & found items and storage.
The Northwest Building Operations office is open Monday-Friday, 7am-5pm and is located at 52 Oxford St., first floor south, in Suite 102 .
Northwest Building Hours
The Northwest Building exterior doors are open Monday-Friday, 7am-10 pm. An ID card with Northwest clearance is required to access the building after hours, on weekends, and holidays. Internal corridors may open on an alternate schedule. Select the "NW Card & Key Access Request Form" link below to request after-hours building access.
How to Report an Emergency
Medical emergencies - From a land line call 9-911. From a cell phone, call the Harvard Operations Center 617-495-5560.
Fire - From a land line call the Harvard Operations Center 5-5560 or from a cell phone 617-495-5560.
For other facility-related issues requiring IMMEDIATE attention - (e.g. water pouring from the ceiling). Call the Harvard Operations Center at 617-495-5560. Please identify yourself, and specify that you are in the Northwest Building, give the room number and/or the location of the problem, as well as the nature of the problem requiring immediate attention.
Non-Emergency Situations & Work Order Requests
Facility-related requests that can wait 24 hours to a week for completion can be through PRESTO, the online work request system here:
A Harvard Key is required to access the site. The PRESTO system can be used to enter all of your ordinary requests. Requests are reviewed daily by the Northwest Building Operations Team and assigned to the appropriate staff for completion. If the PRESTO tool is not working for you, call (617-496-6505) or send an email to Jesselynn Opie at firstname.lastname@example.org, or call Jim Sheehan (617-496-5336) or Fred Lindberg (617-496-5424).