Emergency Maintenance
For facility maintenance which requires immediate attention, such as “water pouring from the ceiling;” call the Harvard Operations Control Center at 617-495-5560. Please identify yourself, specify that you are in the Northwest Building, give the room number, location and nature of the problem.
Non-Emergency Maintenance
PRESTO Work Order Request System
For facility maintenance which is not an emergency, please submit an online work order request through the PRESTO work order system using the link above. You will need your Harvard ID and Harvard Key to access the site. This website can be used to enter all non-urgent requests. PRESTO work order entries are reviewed daily by the Northwest Building Operations Team and assigned to the proper person(s) for completion.
We're here to help! If for any reason this system is not working, call James McKenna at 617-496-6634. If you are unable to reach James, call Jesselynn Opie at 617-496-6505.